Refund policy

SNOUTWEAR – RETURN POLICY

Last Updated: [25/2/2026]

At Snoutwear, we create apparel specially designed for your furry companions. We want you (and your pup) to love what you ordered!

1. Returns Eligibility

We accept returns under the following conditions:

  • The item was delivered within the last 7 days

  • The product is unused, unwashed, and in original condition

  • All tags and packaging are intact

  • You have proof of purchase (order number / email confirmation)

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Used or worn products

  • Washed items

  • Damaged items not caused during delivery

  • Discounted / sale items (unless damaged)

3. Damaged or Wrong Product

If you receive:

  • A damaged product

  • Wrong size sent by us

  • Incorrect item

Please email us within 48 hours of delivery at:

 [your email here]

Include:

  • Order number

  • Clear photos of the issue

  • Unboxing video (if available)

We will arrange a replacement or refund after verification.

4. Size Exchanges

We recommend checking our size guide carefully before ordering.

If you need a size exchange:

  • Request within 7 days of delivery

  • Return shipping charges may apply

  • Exchange subject to stock availability

5. Refund Process

Once we receive and inspect the returned item:

  • Refunds will be processed within 5–7 business days

  • Amount will be credited to original payment method

  • COD orders will be refunded via bank transfer / UPI

Shipping charges are non-refundable.

6. Cancellation Policy

Orders can be cancelled within 12 hours of placing the order.
 After dispatch, cancellation is not possible